# KiwiCo

> KiwiCo knowledge base – help articles and documentation.

## Manage account & subscriptions

- [How do I switch my subscription?](https://support.kiwico.com/en_us/how-do-i-switch-my-subscription-rkbAsvlzv.md): Most subscriptions can be switched to a different subscription through your KiwiCo account To switch click on your Subscriptions tab and then click Manage
- [Can I turn off my auto-renewal?](https://support.kiwico.com/en_us/can-i-turn-off-my-auto-renewal-H19nS5_KD.md): If you ordered a KiwiCo subscription but want it to stop after your prepaid term is complete you can turn off the automatic renewal feature at any time This 
- [How do I skip a month?](https://support.kiwico.com/en_us/how-do-i-skip-a-month-Hkuk3vezD.md): How to Pause Your Subscription: Pausing your KiwiCo subscription is a quick and straightforward process! Follow these steps:
- [How Do I Cancel My Subscription?](https://support.kiwico.com/en_us/how-do-i-cancel-my-subscription-r1XehPeGv.md): We hate to see you go! Before you cancel did you know there are flexible alternatives that might work better for your situation?
- [How do I add a book to my subscription?](https://support.kiwico.com/en_us/how-do-i-add-a-book-to-my-subscription-rkOIivgGw.md): The KiwiCo Book Add-On lets you include a specially selected book with every monthly crate delivery. Each book is handpicked by our editors
- [Can I have subscription crates shipped every other month?](https://support.kiwico.com/en_us/can-i-have-subscription-crates-shipped-every-other-month-HJVknPxfw.md): Yes! KiwiCo makes it easy to update your subscription shipping schedule so that crates ship every other month.
- [How do I renew my subscription?](https://support.kiwico.com/en_us/how-do-i-renew-my-subscription-HJ2TjDlGD.md): If you've had a subscription with KiwiCo in the past you can easily restart it at any time. Just follow the steps below to renew your subscription. 
- [How do I update my billing information?](https://support.kiwico.com/en_us/how-do-i-update-my-billing-information-SkWciPlzw.md): Managing your payment details is simple and can be done at any time through your KiwiCo account.
- [How do I unsubscribe from marketing advertisements?](https://support.kiwico.com/en_us/how-do-i-unsubscribe-from-marketing-advertisements-Hy_0sDezv.md): KiwiCo sends several types of communications to keep you informed and up to date. See the below information on how to manage your communication preferences.

## Shipping

- [Where can I find tracking information?](https://support.kiwico.com/en_us/where-can-i-find-tracking-information-SJ9Jnvefv.md): Once your crate or order has been shipped you will receive a tracking email. Please check that these emails are not being sent to your spam folder.
- [Where Does KiwiCo Ship?](https://support.kiwico.com/en_us/where-does-kiwico-ship-rJVojPxGD.md): KiwiCo ships to customers across the United States and around the world Whether you have a subscription or are ordering from our Store heres everything you n
- [How much does shipping cost?](https://support.kiwico.com/en_us/how-much-does-shipping-cost-Hkx3svlGP.md): All active US subscribers enjoy free shipping. We also ship internationally to over 40 countries. Please review the table for shipping cost by country.
- [How do I update my shipping address?](https://support.kiwico.com/en_us/how-do-i-update-my-shipping-address-rJdsoweMD.md): Keeping your shipping address up to date ensures your KiwiCo crate arrives at the right place! You can make changes at any time directly from your account.
- [What shipping options are available?](https://support.kiwico.com/en_us/what-shipping-options-are-available-ByRzmW9OD.md): We want to make sure your KiwiCo order arrives safely and on time Below is an overview of the shipping options available depending on order type and destination
- [How do I receive shipping notifications?](https://support.kiwico.com/en_us/how-do-i-receive-shipping-notifications-ByJe2PgfD.md): Active subscribers will receive shipping and tracking information sent to their account email address. Gift subscriptions can have a recipient email added.
- [My shipment hasn't arrived yet – What should I do?](https://support.kiwico.com/en_us/my-shipment-hasnt-arrived-yet-what-should-i-do-ryek2DxfD.md): If your shipment hasnt arrived yet here are some steps to help you locate your package and understand where it may be in the delivery process.
- [When will my pre-order or backordered item ship?](https://support.kiwico.com/en_us/when-will-my-pre-order-backordered-item-ship-SyQ54WLYh.md): Items available for preorder are paid in full at the time of purchase and will ship during the estimated preorder shipping timeframe display.

## How subscriptions work

- [How much do subscriptions cost?](https://support.kiwico.com/en_us/how-much-do-subscriptions-cost-SkeKovxfw.md): Subscription payment plans start at just $24 per month for most subscription lines. Panda Crate is $42 per crate  and ships once every 2 months.
- [What are the advantages of a subscription?](https://support.kiwico.com/en_us/what-are-the-advantages-of-a-subscription-BkgjjDxfv.md): Besides the ongoing excitement and anticipation of super fun handson projects delivered to your door each month, becoming a KiwiCo subscriber comes with a 
- [What is the Book Add-On?](https://support.kiwico.com/en_us/what-is-a-deluxe-subscription-BJX6sDeMw.md): The Book Add-On is an optional upgrade that includes a specially curated book shipped alongside your monthly crate to complement that month's theme.
- [Can I choose my crate theme each month?](https://support.kiwico.com/en_us/can-i-choose-my-crate-theme-each-month-r1Kx2PxzP.md): At this time we do not offer the option to select which topics or themes are sent each month every crate is a delightful surprise We believe part of the fun 
- [What payment plans do you offer?](https://support.kiwico.com/en_us/what-payment-plans-do-you-offer-By2bnDeMD.md): We offer a variety of flexible payment options to fit every budget and lifestyle including monthly quarterly and annual subscription plans payasyougo a
- [Can I choose the month in which I want my subscription to begin?](https://support.kiwico.com/en_us/can-i-choose-the-month-in-which-i-want-my-subscription-to-begin-Sk8x3PxMv.md): You can sign up for a subscription today and select a different month in which you'd like your subscription to begin.
- [How do I apply a promo code?](https://support.kiwico.com/en_us/how-do-i-apply-a-promo-code-B1eZ2wgGw.md): Promo and coupon codes can be applied to your order during the checkout process. Follow the below steps:
- [Can multiple children share a crate?](https://support.kiwico.com/en_us/can-multiple-children-share-a-crate-Sk92veGv.md): Our crates are designed with one child in mind but they're absolutely great for siblings to enjoy together. Many families find that sharing a crate is a wonder
- [How can I prevent duplicate crates if the child already has a subscription?](https://support.kiwico.com/en_us/how-can-i-prevent-duplicate-crates-if-the-child-already-has-a-subscription-By42DxGP.md): When a new order is placed our system automatically checks whether your child already has an active subscription and will link them if they're the same.
- [Will my child receive duplicate crates?](https://support.kiwico.com/en_us/will-my-child-receive-duplicate-crates-Skhx2wgGw.md): Don't worry! Our system automatically identifies new orders where a child has received a subscription before and links the crate histories to prevent duplicates
- [What happens at the end of my subscription?](https://support.kiwico.com/en_us/what-happens-at-the-end-of-my-subscription-rJ0e2vxMD.md): At KiwiCo all subscription plans  are set to renew automatically at the end of each billing cycle so your deliveries continue without interruption. 

## About our Crates and Projects

- [What is KiwiCo?](https://support.kiwico.com/en_us/what-is-kiwico-B1J9jDlfv.md): KiwiCo develops handson STEAM projects and activities to inspire the next generation of innovators With awardwinning products for kids of all ages KiwiCo ha
- [How Our Crates Are Made](https://support.kiwico.com/en_us/how-our-crates-are-made-SkTOVMPFv.md): ExpertDesigned Every Time  Our crates are created by a team of inhouse experts  including former teachers and child development specialists     Tested with
- [How Many Projects Are in Each Crate?](https://support.kiwico.com/en_us/how-many-projects-in-each-crate-SkOhiDeGv.md): Every crate is packed with handson fun While the number of projects varies by subscription most crates include either 1 larger project or 2 smaller projects 
- [Why We Ask for Your Child's Birthday](https://support.kiwico.com/en_us/why-we-ask-for-your-childs-birthday-HJzss1ClT.md): When you start a new subscription with KiwiCo we request the childs birth month and year to send the most ageappropriate crates While this is optional for m
- [How Long Does It Take to Complete a KiwiCo Crate?](https://support.kiwico.com/en_us/how-long-does-it-take-to-complete-a-kiwico-crate-rJMcovefP.md): The time to complete can vary for each project and each child but expect to need up to a couple of hours to complete the main build additional modifications 
- [How to Search for Products on Our Website](https://support.kiwico.com/en_us/how-to-search-for-products-on-our-website-Bkt6ZhUOq.md): To search for specific products please return to our main website and follow the directions below     StepbyStep Instructions  Our search tool makes it easy
- [Shop Individual Crates at KiwiCo](https://support.kiwico.com/en_us/shop-individual-crates-kiwico-SkhiovgGD.md): Browse Individual Crates  No Subscription Needed  Looking for a onetime purchase Find individual crates for every age interest and budget at  kiwicocomst
- [Store Order Shipping Information](https://support.kiwico.com/en_us/store-order-shipping-information-rkXRoPeGw.md): Nonsubscription items ordered from the  KiwiCo Store  ship within  2 business days  from our warehouse in California Delivery times vary depending on your sel
- [KiwiCo Product Safety Standards](https://support.kiwico.com/en_us/kiwico-product-safety-standards-rkUpMZiFD.md): Our Commitment to Product Safety  At KiwiCo the safety of every child who interacts with our products is our top priority Every kit crate and project we cre

## Giving KiwiCo as a gift

- [Can I Give a KiwiCo Subscription as a Gift?](https://support.kiwico.com/en_us/give-kiwico-subscription-as-gift-SJAYjvgfv.md): Absolutely! KiwiCo subscriptions make truly memorable gifts for curious kids of all ages To get started simply visit our website and choose the subscription 
- [Can I have the first crate sent to me as a gift?](https://support.kiwico.com/en_us/can-i-have-the-first-crate-sent-to-me-as-a-gift-SkM6iwlMD.md): Yes! When purchasing a new gift subscription we offer an option to have the first crate shipped directly to you so you can hand-deliver it to the recipient 
- [How do I add a gift message?](https://support.kiwico.com/en_us/how-do-i-add-a-gift-message-S1NqiDxfw.md): You can add a personalized gift message to any order during the checkout process. When you reach the Shipping Information page look for the "Add a gift message"
- [Gift Wrapping](https://support.kiwico.com/en_us/gift-wrapping-HJTCswefP.md): While we dont currently offer gift wrapping we've made sure the unboxing experience still feels special: Subscription crates arrive in our signature colored 
- [How to Print a KiwiCo Gift Note](https://support.kiwico.com/en_us/how-to-print-a-kiwico-gift-note-BJmlhsdFv.md): Yes If youd like to share a special note with your gift recipient you can access download and print branded gift notes and mini foldable crates for each of
- [Returns](https://support.kiwico.com/en_us/returns-By3k3vxfP.md): We accept returns on individual crates  purchased from the Store section of our website provided the items are unused and undamaged.
- [How to Redeem Your Gift Card](https://support.kiwico.com/en_us/how-to-redeem-your-gift-card-SyHknwlGD.md): You can redeem your gift card by visiting the KiwiCo gift card redemption page and entering your gift card code. 
- [How Do I Order a Non-Renewing Subscription as a Gift?](https://support.kiwico.com/en_us/how-do-i-order-a-non-renewing-subscription-as-a-gift-HkzJ3wgzP.md): So you want to gift a KiwiCo subscription to a friend but dont want a renewing payment plan? Non-renewing gift subscriptions are a great option as they run for

## International

- [Which currency are your prices listed in?](https://support.kiwico.com/en_us/which-currency-are-your-prices-listed-in-rJepowgGv.md): All prices on our website are listed in your country's local currency so you always know exactly what you'll pay before reaching checkout. 
- [Are your crates available in languages other than English?](https://support.kiwico.com/en_us/are-your-crates-available-in-languages-other-than-english-SksaiPxzv.md): Currently KiwiCos website crates and all included materials are available in English only Were continuously working to improve the experience for our glob
- [How do I exercise my rights under the European Union General Data Protection Regulation (GDPR)?](https://support.kiwico.com/en_us/how-do-i-exercise-my-rights-under-the-european-union-general-data-protection-regulation-gdpr-HJqAivxfD.md): You have the right to access and correct any inaccurate personal information we hold about you. You can view and update your personal details at any time thro
- [EU VAT on Orders](https://support.kiwico.com/en_us/eu-vat-on-orders-SklPfPw3d.md): Effective 1 July 2021 the European Union introduced updated VAT Value Added Tax regulations that affect all orders shipped to EU countries Under this rule 

## Schools & Groups

- [Do you accept orders from schools and other organizations?](https://support.kiwico.com/en_us/do-you-accept-orders-from-schools-and-other-organizations-BJOaovgfw.md): Yes we do! Please visit our Schools & Groups page for more information. Here you can also fill out an interest form to request bulk pricing or add KiwiCo...
- [Do you have any products I can use in a classroom?](https://support.kiwico.com/en_us/do-you-have-any-products-i-can-use-in-a-classroom-By73owgMv.md): Yes, our crates are a wonderful fit for unique classroom teaching experiences. We offer  Classroom Packs designed specifically for 3rd5th grade students prov
- [How can I purchase a "for bulk purchase only" product?](https://support.kiwico.com/en_us/how-can-i-purchase-a-for-bulk-purchase-only-product-rkQQVXkFa.md): Crates labeled "for bulk purchase only" are designed for larger orders and are not available for individual purchase. At KiwiCo Education a bulk order is define
- [Can I purchase a KiwiCo product that is not listed in the Education Catalog?](https://support.kiwico.com/en_us/can-i-purchase-a-kiwico-product-that-is-not-listed-in-the-education-catalog-r1Sum1YT.md): Yes, its possible to purchase crates in bulk that are not listed in the KiwiCo Education Catalog. Whether you're looking for a specific crate type, a custom qua
- [Am I able to use promotional codes for bulk orders?](https://support.kiwico.com/en_us/am-i-able-to-use-promotional-codes-for-bulk-orders-SJoL97ktT.md): Use promo code  EDU10  at checkout to receive a 10% discount on eligible orders of 10 or more crates from the KiwiCo Education catalog. Simply enter the code du
- [Do your programs include lesson plans and/or professional development?](https://support.kiwico.com/en_us/do-your-programs-include-lesson-plans-andor-professional-development-HkRFXSEtp.md): All of our programs include a comprehensive program guide for the instructor that outlines the program curriculum, learning objectives, and extension activities
- [Where can I get a copy of KiwiCo’s W9 to add as an approved vendor?](https://support.kiwico.com/en_us/where-can-i-get-a-copy-of-kiwicos-w9-to-add-as-an-approved-vendor-HyKaNBEt6.md): Here's a downloadable link for our W9. If your organization requires additional forms or documentation to complete the vendor setup process please email us at
- [Do you provide 889 forms for military groups?](https://support.kiwico.com/en_us/do-you-provide-889-forms-for-military-groups-BJRFHrVFa.md): Yes! We are happy to complete 889 forms for your military organization. Please send any required forms and we'll return them as quickly as we can.
- [Are you approved with SAM.gov?](https://support.kiwico.com/en_us/are-you-approved-with-samgov-rJcPISNFp.md): Yes we are! Our CAGE Code is 9MTS7 Our Unique Entity ID (UEI) is QK55HDMDKJL5   These identifiers are used for federal procurement and government contracting 
- [Do You Accept Purchase Orders?](https://support.kiwico.com/en_us/do-you-accept-purchase-orders-H1FaeINKa.md): Yes we do! You can send purchase orders to our team. Once received our team will review and process your order promptly. 
- [Can I place a tax-exempt order?](https://support.kiwico.com/en_us/can-i-place-a-tax-exempt-order-BJmcb8EFp.md): Yes! To apply your tax-exempt status to your KiwiCo account please email a copy of your tax-exempt certificate to schoolsgroups@kiwico.com before placing your 
- [Can I use ClassWallet to purchase KiwiCo products with my state scholarship funds?](https://support.kiwico.com/en_us/can-i-use-classwallet-to-purchase-kiwico-products-with-my-state-scholarship-funds-rkxMfU4Ya.md): KiwiCo accepts select state scholarship funds through ClassWallet for eligible products If you have an ESA or are enrolled in a ClassWallet or Odyssey program 
- [What kind of payments do you accept for bulk orders?](https://support.kiwico.com/en_us/what-kind-of-payments-do-you-accept-for-bulk-orders-HJjDN8EYT.md): We accept the following payment methods: Credit Card, Purchase Orders, ACH direct deposit, Checks, ClassWallet and other state scholarship funds
- [Can You Help With Grant Applications?](https://support.kiwico.com/en_us/grant-applications-schools-groups-SkMzuIVFT.md): Yes, we're happy to support grant applications for schools groups and organizations looking to incorporate KiwiCo products into their programs. If you're app
- [Do you provide donations for schools or organizations?](https://support.kiwico.com/en_us/do-you-provide-donations-for-schools-or-organizations-Sy4lhHt6.md): Thank you for considering KiwiCo for your upcoming event. As you can probably imagine, we get hundreds of requests from members for donations to school auctions
- [There’s something wrong with my bulk order! Where can I get help?](https://support.kiwico.com/en_us/theres-something-wrong-with-my-bulk-order-where-can-i-get-help-rJ_kb2HYT.md): If there is anything wrong with your bulk order please dont hesitate to reach out to your dedicated account manager or contact our KiwiCo Education support team
- [Where do you ship bulk orders within the United States?](https://support.kiwico.com/en_us/where-do-you-ship-bulk-orders-within-the-united-states-Bk_tZnHKa.md): We offer bulk shipping to any US address including Hawaii Alaska and Military APO FPO and DPO addresses. No matter where you are located in the United St
- [Do you ship bulk orders outside of the United States?](https://support.kiwico.com/en_us/do-you-ship-bulk-orders-outside-of-the-united-states-Sya7M2St6.md): Yes! In addition to standard shipping we offer bulk shipping to a number of international destinations. We currently support bulk orders shipping to the follow
- [Can I ship bulk orders to multiple addresses in the same order?](https://support.kiwico.com/en_us/can-i-ship-bulk-orders-to-multiple-addresses-in-the-same-order-rkkfNhrKa.md): You can! We offer a number of shipping customizations for bulk orders, making it easy for schools, districts, and organizations to receive their KiwiCo products
- [What is the typical timeline for bulk orders?](https://support.kiwico.com/en_us/what-is-the-typical-timeline-for-bulk-orders-HkmTBnSKa.md): Depending on the order size we expect most bulk orders to arrive within 7-10 business days. However we understand that timelines can vary based on order volume
- [How long are your programs designed to last?](https://support.kiwico.com/en_us/how-long-are-your-programs-designed-to-last-H1gbhTHtp.md): We offer a variety of programs designed to fit different schedules and group sizes ranging from 4-hour introductory sessions to comprehensive programs spanning

## Contact and other information

- [How do I report a problem with my crate?](https://support.kiwico.com/en_us/how-do-i-report-a-problem-with-my-crate-Bki9sDxzP.md): We're sorry to hear there's a problem with your crate! Whether you've received a damaged item or your crate is missing parts or instructions our Customer Care 
- [Accepted Payment Methods](https://support.kiwico.com/en_us/accepted-payment-methods-HynwoDlfw.md): Accepted Payment Methods: KiwiCo offers a range of payment options to make checkout as smooth as possible. We accept the following credit cards:
- [How do I use my credit?](https://support.kiwico.com/en_us/how-do-i-use-my-credit-Syp2ovlGD.md): our credits are automatically applied to your next purchase, no action needed on your end.
- [Your Privacy Rights](https://support.kiwico.com/en_us/your-privacy-rights-ryPenvlzP.md): At KiwiCo we are committed to protecting your privacy and ensuring you have full control over your personal information. Below is a summary of your privacy rig
- [How do I contact KiwiCo?](https://support.kiwico.com/en_us/how-to-contact-kiwico-HyjL08e0t.md): Our dedicated Customer Care team is here to help you with any questions or concerns about your KiwiCo subscription orders or products. Whether you're a new su
- [Do you have a referral program?](https://support.kiwico.com/en_us/do-you-have-a-referral-program-rJFKoDgfP.md): KiwiCo's Refer-A-Friend program lets you earn rewards every time a friend starts a new subscription using your personal referral link. 
- [KiwiCo Affiliate Program](https://support.kiwico.com/en_us/kiwico-affiliate-program-BkB9iwxMP.md): Yes we do have an Affiliate Program! As a KiwiCo affiliate you can earn a commission by sharing KiwiCo products with your audience  - a great fit for bloggers