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What is your cancellation policy?

We hate to see you go, but you can cancel a monthly or auto-renewing subscription anytime after the initial prepaid term (1 month, 3 month, etc) has been completed. Cancellations must be made by 11:59 PM PT on the day prior to your renewal (billing) date if you do not wish to receive that month’s crate. 

Ongoing monthly subscriptions can be cancelled anytime after the first crate ships. If you cancel a monthly subscription after you are billed for the next crate, then that crate will still ship but you will not be billed again.

Auto-renewing subscriptions (pay every 3, 6 or 12 months) can be turned “off” at any time - meaning we will cancel the next automatic renewal of the subscription (instead, the subscription will expire). Auto-renewing subscriptions cannot be canceled in the middle of a prepaid term. 

Gift subscriptions (3, 6 or 12 month terms) are not eligible for cancellation - these subscriptions will expire after the original term is complete.

To cancel, log into your My Account page, and click the "Subscriptions" tab. Click "Manage Subscription" next to the subscription that you'd like to cancel then click “Cancel."

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