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What is your cancellation policy?

We hate to see you go, but you can cancel a subscription anytime after the initial prepaid term has been completed. Please cancel by 11:59 PM PT on the day prior to your renewal (billing) date if you do not wish to receive that month’s crate. To cancel, log into your My Account page, click the “Subscriptions” option under your name in the top-right corner, click "Manage Subscription" next to the subscription that you'd like to cancel then click “Cancel."

Gift subscriptions (3-, 6-, 12-, 24-, or 36-month terms) are not eligible for cancellation - these subscriptions will expire after the original term is complete. Auto-renewing subscriptions (pay every 3, 6 or 12 months) can be turned “off” at any time - meaning we will cancel the next automatic renewal of the subscription (instead, the subscription will expire). Auto-renewing subscriptions cannot be canceled mid-term.

To turn “off” your subscription’s auto-renewal or to cancel, please log into your Account page and follow the cancellation instructions there or email us at cancel@kiwico.com.

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