Help Center

Can I skip a month?

Yes - if you do not want to receive a crate for a certain period, you can pause your subscription for one month at a time. To pause, log into your My Account page and click the “Subscriptions” tab. Click "Edit" next to the subscription that you'd like to pause then click “Pause Subscription”.

You will not be charged while your subscription is paused. Your subscription will automatically resume after the pause period is complete and we will send you a reminder email. Pause by 11:59 PM PT on the day prior to your renewal (billing) date to avoid being billed for that month’s crate.

If you need to pause for longer than one month, please contact our Customer Care team.

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