Help Center

When do monthly subscription crates ship?

In most cases, if the recipient has not received a KiwiCo subscription before, we ship the first crate within 1-2 business days of receiving the order (U.S. only).  If the recipient has received a crate in the past month, or has an international shipping address, the first crate of the new subscription will ship with the next regular subscription shipment. Going forward, crates will ship shortly after your renewal (billing) date, which you should see in your initial confirmation email and on your My Account page. The status of subscription shipments is available through your My Account page. 

We also offer expedited shipping options for the first crate of a new subscription shipping to a U.S. address. Expedited crates typically ship on the next business day after purchase.

A shipping confirmation email will be sent to you or the recipient’s parent when a crate ships out. Delivery expectation within the U.S. is 5-8 business days after leaving our warehouse. Hawaii, Alaska and Military customers may experience longer transit times. 

Powered by Zendesk