A subscription labelled as “Suspended” in My Account means that there was an issue charging your credit card during one of our billing cycles. To update your billing information, please log into your KiwiCo account and click on the "Account" tab. From here you will be able to update your "Payment Details". If you also need to update your shipping information, please be sure to click "Subscriptions" tab and "Edit" the shipping address for each subscription.
Articles in this section
- What payment methods do you offer?
- I cancelled my subscription - why did I receive a crate?
- How do I update my billing information?
- How do I update my shipping address?
- How do I renew a subscription?
- Can I have subscription crates shipped every other month?
- Why has my subscription been suspended?
- How do I cancel my subscription?
- I can't access my KiwiCo account. How do I reset my password?