In most cases, if the recipient has not received a KiwiCo subscription before, we ship the first crate within 1-2 business days of receiving the order. If the recipient has received a crate in the past month, the first crate of the new subscription will ship with the next regular subscription shipment. Subsequent crates will be processed on the 1st of each month and ship in the days following. If there is an issue with billing on the 1st, or if the recipient has had a shipment in the previous 10 days, we will attempt to process the monthly crate on the 15th instead.
Please note that our international shipping service does not provide door-to-door tracking, but the delivery expectation is 7-14 days after the shipment arrives at the international routing facility in Rancho Dominguez, California. Additional delays are possible due to customs. If you do not receive your crate within 3 weeks of receiving the tracking email, please contact our Customer Care team.