# Returns

> We accept returns on individual crates  purchased from the Store section of our website provided the items are unused and undamaged.

Source: https://support.kiwico.com/en_us/returns-By3k3vxfP

Last updated: 2026-05-19T20:20:21.146Z

## Return Eligibility

We accept returns on **individual crates** purchased from the Store section of our website, provided the items are unused and undamaged. Please note the following exceptions:

*   **Subscription crates** are not eligible for return.
*   **Crates purchased with a bulk discount** are not eligible for return.

## Return Window

Returns must be initiated within **60 days of the original purchase date** to qualify for a full refund. Requests submitted after this period will not be accepted.

## Return Shipping

All return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method, as KiwiCo is not responsible for packages lost or damaged in transit.

## Where to Send Your Return

Please ship your return package to the following address:

KiwiCo: Returns  
11980 S Harlan Rd  
Lathrop, CA 95330

## What to Include in Your Return Package

To ensure your return is processed promptly, please include the following inside your package:

*   **Return details:** Your order number, account name, and reason for return
*   **Items:** All items in their original packaging and in original, unaltered condition

Missing or incomplete information may delay the processing of your return.