# How do I contact KiwiCo?

> Our dedicated Customer Care team is here to help you with any questions or concerns about your KiwiCo subscription orders or products. Whether you're a new su

Source: https://support.kiwico.com/en_us/how-to-contact-kiwico-HyjL08e0t

Last updated: 2026-05-11T15:20:10.228Z

Our dedicated Customer Care team is here to help you with any questions or concerns about your KiwiCo subscription, orders, or products. Whether you're a new subscriber or are already a part of our KiwiCo community, we're available 5 days a week through multiple contact channels to ensure you get the support you need — quickly and easily.

## Contact Methods

### Email Support

**Email:** [customercare@kiwico.com](mailto:customercare@kiwico.com)

Email is ideal for non-urgent inquiries, detailed questions, or when you need to share attachments — such as photos of a damaged item or an incorrect product. It also creates a written record of your communication, which can be helpful for follow-up or future reference.

**What to include in your email for the fastest response:**

*   **Your account email address** — so we can quickly locate your account
*   **Your order number** — found in your confirmation email or account dashboard
*   **A clear description of the issue** — the more specific, the better
*   **Photos or attachments** — for damaged, defective, or incorrect items, a photo helps us process your request significantly faster

**What to expect:** Our team typically responds within 1 business day. Emails sent over the weekend or on holidays will be answered on the next business day. You'll receive an automatic confirmation email acknowledging your request as soon as it's submitted.

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### Phone Support

**Phone:** 800-714-4828[](http://voice.google.com/calls?a=nc,%2B18007144828 "Call +1 800-714-4828 via Google Voice")

Calling us is the fastest way to get immediate, real-time assistance from a live Customer Care representative. Phone support is especially effective for urgent issues, complex situations, or when you simply prefer to talk things through with a person directly.

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### Chat Support

Our live chat feature is available directly on the KiwiCo website, offering real-time help without needing to make a phone call. Chat is a great middle ground — faster than email, but just as easy as browsing from your computer or mobile device.

  

## Business Hours

Day

Hours (Pacific Time)

Monday – Friday

6:00 AM – 5:00 PM

Saturday

Closed

Sunday

Closed

Holidays

Closed

**Note:** Our team observes major U.S. holidays. If you reach out during a holiday, we'll get back to you on the next business day. Holiday closures are announced on our website and social media channels in advance.

**Time zone reference:** Our hours are listed in Pacific Time (PT). Here's a quick conversion to help you plan:

*   **Eastern Time (ET):** 9:00 AM – 8:00 PM
*   **Central Time (CT):** 8:00 AM – 7:00 PM
*   **Mountain Time (MT):** 7:00 AM – 6:00 PM