# How do I report a problem with my crate?

> We're sorry to hear there's a problem with your crate! Whether you've received a damaged item or your crate is missing parts or instructions our Customer Care 

Source: https://support.kiwico.com/en_us/how-do-i-report-a-problem-with-my-crate-Bki9sDxzP

Last updated: 2026-05-21T19:32:24.959Z

We're sorry to hear there's a problem with your crate! Whether you've received a damaged item or your crate is missing parts or instructions, our Customer Care team is here to make it right.

Please reach out to us via email at [customercare@kiwico.com](mailto:customercare@kiwico.com). To help us assist you as quickly as possible, be sure to include your order details, such as order number and account email, and a brief description of the issue when you write in.