# How Do I Cancel My Subscription? > We hate to see you go! Before you cancel did you know there are flexible alternatives that might work better for your situation? Source: https://support.kiwico.com/en_us/how-do-i-cancel-my-subscription-r1XehPeGv Last updated: 2026-06-30T16:51:03.399Z We hate to see you go! Before you cancel, did you know there are flexible alternatives that might work better for your situation? Many customers find that pausing, adjusting frequency, or switching crates is all they need. ## Alternatives to Cancelling ### Pause Your Subscription Not ready for a crate this month? You can [pause your subscription](https://kiwico.kustomer.help/en_us/can-i-skip-a-month-Hkuk3vezD) to skip one or more months without losing your spot. This is a great option if you're going on vacation, navigating a busy season, or simply need a short breather — no need to go through the full cancellation process. ### Receive Crates Every Other Month If monthly deliveries feel like too much, you can switch to receiving a crate [every other month](https://kiwico.kustomer.help/en_us/can-i-have-subscription-crates-shipped-every-other-month-HJVknPxfw). This keeps the excitement alive at a pace that better fits your family's schedule and budget. ### Switch to a Different Subscription Maybe the current crate isn't quite the right fit — perhaps it's the wrong age range or your child's interests have evolved. You can [switch to a different crate brand](https://kiwico.kustomer.help/en_us/how-do-i-switch-my-subscription-to-a-different-crate-brand-rkbAsvlzv) or [move to a different age range](https://kiwico.kustomer.help/en_us/how-do-i-alternate-between-lines--r1boFhOtD) to better match where your child is now developmentally. ## How to Cancel Your Subscription If you've decided to move forward with cancellation, follow these steps: 1. Log in to your [KiwiCo Account](https://www.kiwico.com/login). 2. Click on your **name** in the top-right corner of the page to open the dropdown menu. 3. Select **"Subscriptions"** from the menu options. 4. Locate the subscription you'd like to cancel and click **"Manage"** next to it. 5. Click **"Cancel your subscription"** and follow the on-screen prompts to confirm your cancellation. **Important deadline:** To avoid being charged for the next crate, you must cancel by **11:59 PM EST on the day before your renewal (billing) date**. Cancellations submitted after this cutoff will take effect for the following billing cycle. ## Cancellation Rules by Subscription Type KiwiCo offers several subscription plans, and cancellation policies vary depending on the type you have. Here's a full breakdown: * ****A monthly subscription or a Free Trial subscription**** can be cancelled anytime after the first month ships. If you cancel a monthly subscription after you are billed for the next crate, then that crate will still ship but you will not be billed again. * ****Quarterly, semi-annual, and annual payment plans**** can have the renewal feature turned "off" at any time so that after the current prepaid term is complete, it will not renew. Subscriptions cannot be cancelled in the middle of a prepaid term.  * ****If the subscription is currently processing a crate****, you may not see the cancel option until after the crate has been shipped.  * ****Pay-as-you-go subscriptions**** can have the renewal feature turned “off” at any time so that after the current term is complete, it will not renew. Pay-as-you-go subscriptions cannot be cancelled in the middle of the agreed upon payment plan term. ## Managing Auto-Renewals All KiwiCo subscriptions are set to auto-renew by default, which means they will automatically continue at the end of each billing period unless you take action. You have two options to prevent future renewals: * **Turn off auto-renewal:** This disables automatic renewal while allowing your current term to complete. Ideal for prepaid and pay-as-you-go plans. * **Cancel your subscription:** This ends your subscription entirely, subject to the rules outlined above for your plan type. For more details on managing the auto-renewal setting, visit our article on [auto-renewals](https://support.kiwico.com/en_us/can-i-turn-off-my-auto-renewal-H19nS5_KD).