# Can I turn off my auto-renewal?

> If you ordered a KiwiCo subscription but want it to stop after your prepaid term is complete you can turn off the automatic renewal feature at any time This 

Source: https://support.kiwico.com/en_us/can-i-turn-off-my-auto-renewal-H19nS5_KD

Last updated: 2026-06-30T17:00:16.007Z

If you ordered a KiwiCo subscription but want it to stop after your pre-paid term is complete, you can turn off the automatic renewal feature at any time. 

## How to Turn Off Auto-Renewal

  

### Manage Your Subscription Online

1.  Log in to your [KiwiCo account](https://www.kiwico.com/login).
2.  Click **"Subscriptions"** from your account dashboard.
3.  Find the subscription you want to manage and click **"Manage"** next to it.
4.  Under the **"Manage your subscription"** section, click **"Cancel your subscription."**

_Example: You purchased a 6-month Koala Crate subscription as a gift and don't want it to automatically charge you for another 6 months. Follow the steps above before your last crate ships to prevent the renewal._

##   

## Important Things to Know

###   

### If a Crate Is Currently Processing

If a crate in your subscription is currently being packed or prepared for shipment, the cancellation option may not appear in your account until that crate has shipped.

_Example: Your April crate enters processing on April 3rd. If you log in to cancel on April 4th and don't see the option, simply wait until you receive your shipping confirmation email and try again._

### You'll Still Receive All Remaining Pre-Paid Crates

Turning off auto-renewal does **not** cancel your remaining crates. You will continue to receive every crate included in your original payment plan.

_Example: You're on a 12-month plan and have received 9 crates. Disabling auto-renewal now means you'll still get your final 3 crates, and your subscription will simply end after the last one ships._

### Pay-As-You-Go Subscriptions

We offer two different types of pay-as-you-go subscription plans: Monthly or longer term lengths like 6-month or 12-month. Pay-as-you-go allows customers to lock in a better deal for a 6-month or 12-month term, but instead of paying all at once the customer pays a smaller monthly price for the agreed upon term length.

*   If you're on a pay-as-you-go (monthly) plan, you can turn off the renewal feature at any time so that your subscription does not renew after the current month ends.
*   If you have a 6-month or 12-month pay-as-you-go subscription plan, you can turn off the renewal feature at any time before the end of your agreed-upon term so that your subscription does not renew after the 6th or 12th month crate is processed and sent.

**Important:** Pay-as-you-go subscriptions **cannot** be cancelled in the middle of an agreed-upon payment term. Even after disabling auto-renewal, your subscription remains active until the billing cycle ends after the agreed-upon term (6 months or 12 months).

  

## Subscription Plan Overview

Here's a quick summary of what to expect across different plan types:

Plan Type

Can Turn Off Auto-Renewal?

Remaining Crates Delivered?

Mid-Term Cancellation?

3-Month Pre-Paid

Yes

Yes

No

6-Month Pre-Paid

Yes

Yes

No

12-Month Pre-Paid

Yes

Yes

No

Pay-As-You-Go (Monthly)

Yes, at any time

Yes (current month)

No

Pay-As-You-Go 12-month

Yes

Yes

No

Pay-As-You-Go 6-month

Yes

Yes

No

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## Frequently Asked Questions

  

**Will I lose my remaining crates if I turn off auto-renewal?**  
No. Disabling auto-renewal only stops future charges once your current plan ends. All crates you've already paid for will still be delivered.

**Can I re-enable auto-renewal after turning it off?**  
Yes! If you change your mind, log back into your account, go to **"Manage your subscription,"** and turn renewal back on before your current term expires.

**What if I want to stop receiving crates right away?**  
Turning off auto-renewal is not an immediate cancellation — it only prevents future renewals. 

**How do I know when my current term ends?**  
You can check your billing and subscription details in the **"Subscriptions"** section of your KiwiCo account, or refer to your original order confirmation email.